- ►SOLUTIONS to REAL Problems in Buildings & Spaces
- ►BETTER EXPERIENCES for REAL Customers & Employees
- ►PERFORMANCE IMPROVEMENT of REAL Service Locations
We Watch ► We Measure ► We Improve Dealerships Restaurants Retailers Banks & More
Improvement starts by de-coding customer experience in your REAL locations. We can help you:
►Know exactly where people go and what they actually do.
►Hear unhappy customers tell you what you got wrong.
►Identify hidden waste and what's causing inefficiency.
►Collect analytics that enable improvement and measure ROI.
►Develop solutions and plan projects to deliver them.
►Implement and track the benefits.
●RESEARCH●SOLUTIONS●IMPLEMENTATION●for REAL WORLD CX●
Customers can behave in unpredictable ways and what they perceive is often different to what actually happens – we know, we watch customers, we talk to them too.
Most of us still use bricks and mortar touchpoints in our customer journeys. This is where our experiences will have the biggest impact on how we feel about your brand.
Organisations who value our time when we use their spaces will achieve superior growth, profitability and competitive advantage.
So where to start?
We provide short, focused, cost effective Observational Research & Consultancy programmes, from discovery to continual improvement, designed to help you get the maximum value from your customers' time and use of your space(s).
Start here for ⇓
Action learning training programmes and hosted events, designed to equip you with the tools and techniques to get the maximum value from your customers time and your space. We call our training programmes - Safaris.
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