How do customers feel about your spaces?
We observe how physical spaces are working out for customers. We find out if they are liked and how they are used. We work out why.
We watch. We measure. We improve
Konvergence are a small field based research and consultancy group who specialise in solving real problems, in real spaces for real customers. Direct observation is at the core of our work. We also do interviewing and implementation too. For over 10 years we’ve been watching customers in real life situations, solving everyday problems from parking to queuing. We’ve worked in stores, banks, hospitals, car dealerships, airports, government buildings, service centres, libraries, supermarkets, offices, pubs, restaurants, cinemas, leisure centres and post offices all around the world.
If you think we can help then just get in touch.
● OBSERVATIONAL CUSTOMER RESEARCH ●
REAL INSIGHTS TO SOLVE REAL PROBLEMS IN REAL SPACES
Customers can behave in unpredictable ways and what they perceive is often different to what actually happens – we know, we watch customers, we talk to them too.
Most of us still use bricks and mortar touchpoints in our customer journeys. This is where our experiences will have the biggest impact on how we feel about your brand.
Organisations who value our time when we use their spaces will achieve superior growth, profitability and competitive advantage.
So where to start?
We provide short, focused, cost effective Observational Research & Consultancy programmes, from discovery to continual improvement, designed to help you get the maximum value from your customers' time and use of your space(s).
Start here for ⇓
Action learning training programmes and hosted events, designed to equip you with the tools and techniques to get the maximum value from your customers time and your space. We call our training programmes - Safaris.
Start here for ⇓