We Watch ► We Measure ► We Improve
- ►SOLUTIONS to REAL Problems in Buildings & Spaces
- ►BETTER EXPERIENCES for REAL Customers & Employees
- ►PERFORMANCE IMPROVEMENT of REAL Service Locations
●RESEARCH●SOLUTIONS●IMPLEMENTATION●for REAL WORLD CX●
Customers can behave in unpredictable ways and what they perceive is often different to what actually happens – we know, we watch customers, we talk to them too.
Most of us still use bricks and mortar touchpoints in our customer journeys. This is where our experiences will have the biggest impact on how we feel about your brand.
Organisations who value our time when we use their spaces will achieve superior growth, profitability and competitive advantage.
So where to start?
We provide short, focused, cost effective Observational Research & Consultancy programmes, from discovery to continual improvement, designed to help you get the maximum value from your customers' time and use of your space(s).
Start here for ⇓
Action learning training programmes and hosted events, designed to equip you with the tools and techniques to get the maximum value from your customers time and your space. We call our training programmes - Safaris.
Start here for ⇓
Observational Customer Research Projects Around The World
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Mobile Phone Store Experience Case Study – Discovering how well 3 different formats support customer journeys
Workspace Appraisal & Design Brief for New Ways of Working
Review of Customer Service Centre for Bradford City Council
Study of Patient Experience in a Cancer Outpatient Unit
Improving Customer Experience at Al Barid Bank Branches in Morrocco
Training Course to Improve Customer Experience in Libraries
Restaurant Guest Experience Case Study at Carvery Restaurants
Evaluation Of Customer Experience at Langley Library in Slough
Airport Passenger Experience Case Study at Manchester Airport
Bank Customer Experience Case Study from The United States
Dealership Customer Experience Case Study – Hyundai Motor UK
Post Occupancy Review of Refurbished Council Office Building