Customers can behave in unpredictable ways and what they perceive is often different to what actually happens – we know, we watch customers, we talk to them too.

Most of us still use bricks and mortar touchpoints in our customer journeys. This is where our experiences will have the biggest impact on how we feel about your brand.

Organisations who value our time when we use their spaces will achieve superior growth, profitability and competitive advantage.

So where to start?

We provide short, focused, cost effective Observational Research & Consultancy programmes, from discovery to continual improvement, designed to help you get the maximum value from your customers' time and use of your space(s).

Start here for ⇓

Observational Research & Consultancy

Action learning training programmes and hosted events, designed to equip you with the tools and techniques to get the maximum value from your customers time and your space. We call our training programmes - Safaris.

Start here for ⇓

Action Learning Training Programmes - 'Safaris'