Konvergence

Cutomer Experience in Buildings & Spaces

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Customer Experience Problems in your Buildings or Outside Spaces?             Dealerships Restaurants Retailers & More   Konvergence are a UK customer experience consultancy who specialise in REAL buildings & spaces.

customer experience consultancy research at dealership We Watch ► We Measure ► We Improve

 
  • ►SOLUTIONS to REAL Problems in Buildings & Spaces
  • ►BETTER EXPERIENCES for REAL Customers & Employees
  • ►PERFORMANCE IMPROVEMENT of REAL Service Locations
 

customer experience research in buildings

●RESEARCH●SOLUTIONS●IMPLEMENTATION●for REAL WORLD CX●

 

Customers can behave in unpredictable ways and what they perceive is often different to what actually happens – we know, we watch customers, we talk to them too.

Most of us still use bricks and mortar touchpoints in our customer journeys. This is where our experiences will have the biggest impact on how we feel about your brand.

Organisations who value our time when we use their spaces will achieve superior growth, profitability and competitive advantage.

 

So where to start?

We provide short, focused, cost effective Observational Research & Consultancy programmes, from discovery to continual improvement, designed to help you get the maximum value from your customers' time and use of your space(s).

Start here for ⇓

 

Observational Research & Consultancy

 

Action learning training programmes and hosted events, designed to equip you with the tools and techniques to get the maximum value from your customers time and your space. We call our training programmes - Safaris.

Start here for ⇓

 

Action Learning Training Programmes - 'Safaris'

Observational Customer Research Projects Around The World

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  • Mobile Phone Store Experience Case Study – Discovering how well 3 different formats support customer journeys

    Mobile Phone Store Experience Case Study – Discovering how well 3 different formats support customer journeys

  • Workspace Appraisal & Design Brief for New Ways of Working

    Workspace Appraisal & Design Brief for New Ways of Working

  • Review of Customer Service Centre for Bradford City Council

    Review of Customer Service Centre for Bradford City Council

  • Study of Patient Experience in a Cancer Outpatient Unit

    Study of Patient Experience in a Cancer Outpatient Unit

  • Improving Customer Experience at Al Barid Bank Branches in Morrocco

    Improving Customer Experience at Al Barid Bank Branches in Morrocco

  • Training Course to Improve Customer Experience in Libraries

    Training Course to Improve Customer Experience in Libraries

  • Restaurant Guest Experience Case Study at Carvery Restaurants

    Restaurant Guest Experience Case Study at Carvery Restaurants

  • Evaluation Of Customer Experience at Langley Library in Slough

    Evaluation Of Customer Experience at Langley Library in Slough

  • Airport Passenger Experience Case Study at Manchester Airport

    Airport Passenger Experience Case Study at Manchester Airport

  • Bank Customer Experience Case Study from The United States

    Bank Customer Experience Case Study from The United States

  • Dealership Customer Experience Case Study – Hyundai Motor UK

    Dealership Customer Experience Case Study – Hyundai Motor UK

  • Post Occupancy Review of  Refurbished Council Office Building

    Post Occupancy Review of Refurbished Council Office Building

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Konvergence Consulting (UK) Ltd
Innospace
The Shed
Chester St
Manchester
M1 5GD
Tel: +44 161 298 1990
Registered in England Nr 6025215
VAT reg Nr 900158073
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KonvergenceUKPaul Purcell@KonvergenceUK·
5 Jun

Emirates new customer flow management tactics include boarding agents and ground staff who interact directly with travellers donning protective disposable gowns and safety visors.
#customerflowmanagment #customerexperience #airports

https://buff.ly/3dbMbZE

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