Many dealerships have parking problems which have a negative effect on both customer experience as well as employee productivity. This post is the first in a series of three that we are writing to help dealership teams who are looking for a way to solve this problem themselves.
If you want us to let you know when we publish parts 2 and 3 then just get in touch or subscribe to our blog.
Want to solve dealership parking problems? – First think about ‘demand’
To understand your dealership parking problems you need to start by thinking about parking ‘demand’.
During the course of the day, the total number of cars at a dealership will change. Underlying this change is a predictable pattern. To help describe this pattern we will use a ‘seaside’ analogy as most people are familiar with how that works. [Read more…]
Dealership customer experience tracking uses tried and tested 
We use dealership customer experience interviews as one of the core techniques of 
A simple way to improve airport queuing still remains a ‘holy grail’. Despite lots of technology and mountains of data to help operators measure and improve passenger experience and flow, many of us will still experience the misery of long airport queues this Christmas.
