Despite property usually being one of the top two revenue costs for most organisations, the use and suitability of workspace to support business processes and activities is not properly reviewed until a major refurbishment or relocation is being planned. Even then current Workspace Performance (the organisation’s existing relationship between property, staff, customers and the organisation’s brand or image) is given little real attention.
This situation is not helped by the many suppliers in this area who view the study of current Workspace Performance (Workspace Appraisal) as a cost of sale to be minimised, quickly shifting their clients focus to proposals for future layouts and new design concepts. Consequently all too often an opportunity is missed to engage with all stakeholders to develop a design brief for a truly effective workspace environment which will be usable for all. [Read more…]