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Observational Research Projects Improving Customer Experience Around The World

 
Just click on the logos below for details about our projects.

If you would like more information about any of these or any of our many other projects then just get in touch.

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Dealership Customer Experience Case Study – Hyundai Motor UK

Dealership Customer Experience Case Study – Hyundai Motor UK

Mobile Phone Store Experience Case Study – Discovering how well 3 different formats support customer journeys

Mobile Phone Store Experience Case Study – Discovering how well 3 different formats support customer journeys

Study of Patient Experience in a Cancer Outpatient Unit

Study of Patient Experience in a Cancer Outpatient Unit

Customer Experience Training Case Study – ‘Safari’ Training Course for Qmatic

Customer Experience Training Case Study – ‘Safari’ Training Course for Qmatic

Review of Customer Service Centre for Bradford City Council

Review of Customer Service Centre for Bradford City Council

Improving Customer Experience at Al Barid Bank Branches in Morrocco

Improving Customer Experience at Al Barid Bank Branches in Morrocco

Training Course to Improve Customer Experience in Libraries

Training Course to Improve Customer Experience in Libraries

Airport Passenger Experience Case Study at Manchester Airport

Airport Passenger Experience Case Study at Manchester Airport

Bank Customer Experience Case Study from The United States

Bank Customer Experience Case Study from The United States

Store Optimisation Case Study – Enhancing the customer experience in mobile phone stores

Store Optimisation Case Study – Enhancing the customer experience in mobile phone stores

Study of Outpatient Experience at Kingston Hospital

Study of Outpatient Experience at Kingston Hospital

Evaluation Of Customer Experience at Langley Library in Slough

Evaluation Of Customer Experience at Langley Library in Slough
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KonvergenceUKPaul Purcell@KonvergenceUK·
5 Jun 2020

Emirates new customer flow management tactics include boarding agents and ground staff who interact directly with travellers donning protective disposable gowns and safety visors.
#customerflowmanagment #customerexperience #airports

https://buff.ly/3dbMbZE

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