Workspace Appraisal & Design Brief – a structured programme of work to support the development of a design brief and implementation of an accommodation project to pilot new ways of working.
We carry out projects in all types of environments but some of our clients are surprised when we tell them we also do projects that look at workspace areas of office buildings too. – ‘ What? No customers!’
With an office building project the first task is to get our client to see their environment from a customer perspective by identifying the customer and supplier relationships for the use of the space whether formal or informal. Take a step back to think of all the people working in any building as internal customers of the various facilities management services of that building, and that as customers they have wants and needs to support their work tasks and objectives. From that viewpoint, it is straightforward to see that customer experience principals would apply. [Read more…]