Despite property usually being one of the top two revenue costs for most organisations, the use and suitability of workspace to support business processes and activities is not properly reviewed until a major refurbishment or relocation is being planned. Even then current Workspace Performance (the organisation’s existing relationship between property, staff, customers and the organisation’s brand or image) is given little real attention.
This situation is not helped by the many suppliers in this area who view the study of current Workspace Performance (Workspace Appraisal) as a cost of sale to be minimised, quickly shifting their clients focus to proposals for future layouts and new design concepts. Consequently all too often an opportunity is missed to engage with all stakeholders to develop a design brief for a truly effective workspace environment which will be usable for all.
However in today’s economic climate, refurbishment or relocation is not currently an option for many organisations. We are now seeing that for many organisations reviews of use and suitability of workspace are being initiated as changes to workforce numbers are being made. As the capacity of the existing workspace is considered, many managers are quick to spot opportunities for cost reduction and avoidance, as well as opportunities to improve workspace effectiveness and satisfaction for remaining staff members. Unfortunately without the catalyst of a refurbishment or relocation, or a team member experienced in Workspace Appraisal many of these opportunities are being missed.
Over the last ten years Konvergence have worked with many of its clients to design, develop and continuously improve public and private sector workspace environments. It is our experience that to successfully improve workspace performance whether in an existing environment or part of a refurbishment or relocation project requires a better understanding of existing arrangements (Workspace Appraisal) followed by an integrated implementation approach which applies simple process changes, staff training and performance management measurement, with any investment in reconfiguration, refurbishment or relocation.
If you are unsure about if or how to start an improvement project, please contact us to request a free copy of our Project Implementation Checklist. This is what we use with our clients at the start of most projects and has some useful tips on how you can use information you probably have or can easily get to define a scope for your project and to build a business case for any investment. Also have a look at our list of some of the benefits our clients have experienced from their projects. Of course please contact us if you would like to discuss your project directly with us.
Many of our private and public sector clients have reaped business benefits from improving workspace performance. Some of these benefits are:
- Cost avoidance by using space more efficiently
- Revenue opportunities by using space more efficiently
- Improved return on investment from a higher utilisation of facilities
- Improved effectiveness of workspace to support ways of working
- Improved access to facilities for customers and staff
- Improved staff satisfaction with workspace
- Improved customer satisfaction with visitor facilities and management processes
- Improved security for workspace users
- Improved safety for workspace users
- Improved use of existing systems and technology
- Sustained improvement from the introduction of a workspace management process